PRODUCT SUPPORT

We’re here to help you get the most out of every outdoor experience. Below, you’ll find answers to common questions, step-by-step guides, and product support tips—everything you need to keep relaxing, adventuring, and making memories with ease.

Troubleshooting FAQ'S

How Do I Stop My Rocker From Squeaking?

Find the step-by-step solution here.

How to Open and Close My Freestyle Rocker?

You can view the full guide here.

How Do I Close My Sunshade Rocker?

We walk you through the process here.

General FAQ'S

Can I Leave My GCI Outdoor Products Outside?

Our chairs are not made with weatherproof materials, so prolonged exposure to sunlight, rain, or other weather conditions can cause the fabric to degrade. 

If your chair gets wet, we recommend allowing it to dry fully before folding and storing it. Please be aware that some parts of our tables and chairs contain steel, which may rust if not stored indoors after use.

Our canopies are not designed to be waterproof and should not be used in heavy rain. Rainwater may pool in the fabric and potentially damage the cover or frame, and this damage is not covered under the warranty.

As a reminder, our products are intended to be treated as gear that should be kept indoors when not in use. Continued exposure to the elements will void the warranty and accelerate wear and tear on the materials.

For warranty details: click here

Freeform Zero Gravity Lounger Instructions

See setup instructions and tips here.

How Do I Use My Xpress Lounger?

Check out the full user instructions here.

Why Does My Side Table Have an Opening on the Corner?

The official purpose of this opening on the Freestyle Rocker™ with Side Table and the Freestyle Rocker XL™ with Side Table is deigned to hold a Wine Glass in place without falling over. We also include a cup and bottle holder on some models. 

We’ve illustrated the explanation for you here.

How Do I Clean My Products?

You can clean your product with a mild solution of soap and water. If you use your product at the beach, please wash down with fresh water and dry before storing.

What Are the GCI Outdoor Products Made Of?

Our products are manufactured from top-grade materials consisting of: aluminum and steel, nylon, polypropylene, polyurethane, polyethylene and polyester fabrics.

What Is the Difference Between a Steel and Aluminum Frame?

Steel offers the advantages of being more durable and affordable, while aluminum is lightweight and rust-resistant.

What Is Powder Coating?

Powder coating is a process whereby an electrostatically charged powder or paint is applied to the tube exterior and then “baked” at extreme temperatures to assure a durable and aesthetic tube finish.

What is Proposition 65?

Proposition 65 (also known as the Safe Drinking Water and Toxic Enforcement Act of 1986) requires California to publish a list of chemicals known to cause cancer, birth defects, or other reproductive harm and requires businesses to put labelled warnings on products that may expose Californian consumers to chemicals in that list. These warnings are to help consumers make informed decisions about possible exposure to chemicals used on products. 

All of our products are in accordance with Prop 65 law and are labeled appropriately. Any products that are required to show the label are visible for the consumer. 

For more information on Prop 65, feel free to click here.

What Do I Do if My Item Arrived Damaged?

If you purchased your item directly from our website and it arrived damaged, whether due to shipping or a manufacturing defect, please contact us.

 If your order was purchased through a retailer, please reach out to the retailer directly for assistance with the damaged product.

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