ORDERS
Whether you're checking shipping details, starting a return, or need help with a recent order, you're in the right place. Below you'll find quick links and helpful info for everything related to your GCI Outdoor order.
Shipping Policy
Learn more about shipping timelines, methods, and eligibility for free shipping on orders over $50.
Return & Refund Policy
Review our full return policy for eligibility, timelines, and refund options.
How to Submit a Return
See step-by-step instructions to complete your return through our self-serve portal.
Submit a Return
Use our return portal to start your return quickly with just your order number and zip code.
Order Cancellation
We process orders quickly so you can get outdoors even faster! Because of this, cancellations may only be possible shortly after your order is placed. To find out if we can cancel your order, please give our customer service team a call during business hours.
Customer Service: (888) 851-9454
Customer Service Email: support@gcioutdoor.com
HOURS:
Monday–Thursday: 8:30 AM – 4:00 PM CST
Friday: 8:30 AM – 1:00 PM CST
What Do I Do If My Item Arrived Damaged?
We’re sorry to hear your item didn’t arrive in perfect condition! If you purchased directly from our website and your product arrived damaged—whether from shipping or a manufacturing defect—we're here to help.
Please Contact Us so we can make it right. If you purchased your item through a retailer, please reach out to them directly for support with any damage or defects.
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